Ms Bronwyn Morris-Donovan1
1Allied Health Professions Australia, Melbourne, Australia
Biography:
Jackie is a Prosthetist Orthotist by clinical professional background with a Masters in Health Service Management who found her way into policy and advocacy due to a passion for wanting to address practice problems at a systems level. Jackie’s Masters research focused on valid measurements of person centred care, providing a strong base for supporting implementation of PROMs and PREMs into practice in a sustainable manner.
Abstract:
Discover how Allied Health Professions Australia’s (AHPA) pilot program, in partnership with the Patient Experience Agency (PEA) and supported by the Transport Accident Commission (TAC), accelerated Value-Based Healthcare (VBHC) adoption in allied health professionals across 11 allied health disciplines. This session demonstrates the effectiveness of a discipline-agnostic program for fostering non-clinical change through tailored coaching, structured learning, integration of Patient-Reported Measures (PROMs and PREMs), and personalised support in driving meaningful, systemic change.
By comparing the performance of Control and Active groups over time, the pilot demonstrated the impact of interventions provided to the Active group in accelerating VBHC adoption. Key outcomes include a 14.9% improvement in Patient Experience (PX) Maturity, fivefold increases in patient engagement, and faster scaling of meaningful patient-practitioner conversations focused on outcomes that matter to patients, highlighting the program’s success in fostering meaningful practitioner-patient partnerships and accelerating VBHC adoption. A persona-driven approach revealed six distinct practitioner archetypes, enabling targeted strategies for engagement and scaling VBHC implementation.
Key findings underscore the importance of leadership support, incentives, and flexible learning models in overcoming barriers to adoption. The pilot offers a scalable, discipline-agnostic framework for embedding VBHC principles across allied health, aligning with Australia’s health reform priorities.
This presentation will explore the program’s outcomes, practical tools, and lessons learned to inform broader implementation efforts. Attendees will gain actionable insights into tailoring VBHC strategies to diverse practitioner needs, empowering them to drive meaningful, human-centred care transformations.