Ms Belinda Ross1, Ms Geraldine Millard1, Ms Michaela Watts1, Ms Carmen Mohanu1, Ms Kim Williams1
1Eastern Health, BOX HILL, Australia
Biography:
Belinda Ross has over 25 years' experience in healthcare. As Director of Social Work at Eastern Health and Deputy Director Allied Health (Women and Children), Belinda has been a key contributor in innovation and continually strives for better outcomes for patients and consumers including key areas of Disability and NDIS.
Abstract:
Background:
The prolonged hospitalisation of medically stable patients awaiting National Disability Insurance Scheme (NDIS) plan approval represents a critical challenge in healthcare delivery. In 2022, the Victorian average duration from medical stability to discharge for this population was a staggering 160 days. Eastern Health has engaged targeted an innovative strategy to address the barriers resulting in earlier access and better outcomes.
Method of Project Implementation:
To tackle this issue, a dedicated multidisciplinary team of NDIS experts was established to create a structured step pathway. This pathway was designed to assess patients' progress within the NDIS process, identify barriers and bottlenecks, and determine necessary actions for escalations. Additionally, forging stronger relationships with state government agencies and the National Disability Insurance Agency (NDIA) allowed for the implementation of tailored practices to meet housing and service needs unmet by market forces.
Results of the Project:
Implementation of the multidisciplinary team's strategies led to a significant reduction in the length of stay for patients. Furthermore, the project yielded improved outcomes regarding NDIS applications and facilitated enhanced access to housing and support services.
Discussion of the Outcomes and Implications:
The project's outcomes indicate that focused multidisciplinary efforts can alleviate prolonged hospital stays for NDIS patients. By addressing systemic barriers and enhancing interagency collaboration, our initiative not only improves patient flow but also reinforces the capacity of inpatient care staff. Ultimately, these improvements contribute to better community outcomes, ensuring that medically stable individuals receive the services they need in the community in a timely manner.