Knowledge and confidence of digital workflows that impact performance monitoring of the Social Worker Profession in a large urban health district.
Perryn Carroll1, Nadine Meredith11Sydney Local Health District, Sydney, New South Wales, Australia
Abstract
BACKGROUND:
It is critical Social Workers be knowledgeable in their digital workflows that capture their service activity as their data can guide and advocate their service from a local to national level.
AIM:
To investigate the knowledge and confidence of common digital workflows in Cerner PowerChart and Scheduler that capture performance indices of Social Worker clinicians at SLHD .
METHODS:
A virtual 16 item Microsoft Form questionnaire was developed targeting confidence and application of Allied Health Cerner PowerChart and Scheduler digital workflows including service activity form submission; monitoring and responding to inpatient referrals; and outpatient/ community patient management (patient registration and appointment book accessibility). This questionnaire was distributed via the Social Work Director via email to those clinicians within their directorate. Settings within the Microsoft Form questionnaire were configured to remove the ability to collect any clinician identifying information.
RESULTS:
Of those Social Workers that completed the questionnaire (n=36), 80% (n=29) of respondents reported confidence completing digital service activity forms. Interestingly though, 17% (n=6) were unable to identify correct encounter and correctly calculate patient related time. Forty-one percent (n=15) incorrectly identified the process of reporting discharged patient interactions. Of inpatient clinicians, 51% (n=35) did not have their electronic referral list set up and those that did, only 23% (8/35) indicate in the system their referral has been actioned post assessment.
DISCUSSION AND CLINICAL IMPLICATIONS:
This unique initiative and findings highlight a variable clinician understanding of the correct digital workflows required to maintain Social Work data integrity.
Biography
Perryn Carroll is an Allied Health Digital Health and Informatics Lead and Registered Dietitian working at Sydney Local Health District. Perryn advocates and supports Allied Health users to adopt new digital workflows to optimise their patient and service outcomes. With experience working in various health settings within Australia and the UK, Perryn’s career has provided her the opportunity to observe, utilise and influence Allied Health’s transition to new digital health workflows. Perryn has held the Chair position of the London Branch of the British Dietetic Association, worked with media outlets as a Dietetic spokesperson and presented at various research symposiums.