Hauora Coordination Hub; An Innovative Approach to Community Based Care
Jacqui Lunday Johnstone1 1Te Whatu Ora Waitaha, Christchurch, Canterbury, New Zealand
Abstract
Initially set up in December 2021 as a response to the Delta strain of COVID19, the allied health led health welfare teams within the Hauora Coordination Hub needed to evolve in February 2022 in response to the changes required to manage Omicron. Since December 2021 the Hub has directly cared for approx. 6200 COVID19+ patients, none of which were enrolled with a GP and between Feb 22 – Sept 22 the Health Welfare team have cared for around 2500 COVID19+ patients.
The Hub continues to be the sole provider of coordination of care for all COVID19+ and unenrolled patients across Waitaha.
As cases started to trend downwards (August 2022) the Hub team was able to utilize their capacity within the current funded staffing model to continue to collaborate with other services within the wider system on initiatives beyond the scope of COVID19+, exploring ways to relieve the pressure on our hospital system, whilst maintaining focus on the connection of unenrolled and vulnerable, under-served and disconnected populations to primary and community services through a co-located, centrally coordinated, multi-disciplinary and interagency approach.
The health welfare team have supported the avoidance of social admission through partnership with St John Ambulance, facilitated safe discharge for complex patients from our emergency department and continue to partner with a range of agencies and organisations to coordinate support for individuals with complex needs or challenging social/family situations.
Biography
Jacqui is a strategic allied health leader who has been based in New Zealand for the last 5 years. She has a track record of significant system transformation and value-based healthcare improvement.
Her experience spans the public and private healthcare systems in Scotland including 16 years as the Chief Allied Health Officer in Scottish Government and technical advisor the WHO. In 2015 Jacqui was made a member of the Order of the British Empire for services to healthcare and the health care professions.